Elementor Pro users will get premium support from the team of professionals directly through the email. The paid users will have top priority attention from the support team of Elementor with fast replies to the user’s support tickets by taking precedence. This support will be provided for the paid users log WordPress dashboards and control panel when requires for solving and debugging issues. This elementor premium service is not available for the free users who are using test Elementor that is a 30-days free trial.
In Elementor, the professional team has offered an extensive tutorial and documentation for every feature in the doc’s area and you can use these tutorials and documentation for solving your issues quickly. If you are having an error message you can try searching for some words from the error message or you can type the exact message in the search bar and then you will be directed to the help document where you will get exact suggestions regarding the issues and also you can solve the issues quickly with the help of these suggestions.
Method of using Ticket system in Elementor Pro
In Elementor there is no message chat, here you have to use ticket system for getting support and to fix the issues that were raised. And this Ticket system is available only for the elementor premium users and not for the test Elementor users.
The following are the steps for submitting a ticket, first, go to the site my.elementor.com and click on the support tab, and here you will get many help link. If the provided help link does not solve your problem, type the exact error message and now you will get many articles. If articles also didn’t help you, click on the open ticket button and describe the issue in detail and submit your ticket. The support team will help you directly through your email.